Service and warranty
Warranty is 2 years from the date of purchase by the original owner.
Warranty does not cover units bought from unauthorized dealers or resellers.
A faulty unit shall always be checked by the reseller before it is returned and a detailed description of the problem must be sent together with the unit.
If you choose to ship a faulty unit directly to us you must contact us before you do that and also include the serial number and a copy of the original invoice.
If we find that the product is flawless the customer will be invoiced 690 SEK + VAT to cover our costs for examination and handling. The return costs will also be charged.
The product should be returned in the original package if this is possible or packed in such a way that it is not damaged during the shipment. We are not to be held responsible for any damages during the shipment. 19″ units shall always be packed in a box with support for the rack ears.
We will charge the customer 200 SEK + VAT if the packing material needs to be replaced.
Returns must be delivered at the door. If we have to pick it up at a delivery facility, we will invoice the customer 300 SEK + VAT.
The customer or reseller always pays the shipping cost to us. The customer is responsible for the goods until it is delivered to us.
Warranty repairs are only made by us or by a workshop we assign.
Please use the contact form for support questions and always provide the serial number and purchase date.